Eliciting and Responding to Emotional Cues
WA DoH Framework Domain Level: Consolidation
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education details
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Fee: See Register
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Framework Level: Consolidation
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Delivery Mode: In-person
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Duration: 4.5 hours
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Certificate: Yes
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CPD: 4.5 hours
EDUCATION overview
This education equips health professionals with the skills and tools necessary to effectively identify and respond to emotional cues from patients.
Through a simulation-based learning experience, participants engage in role-play scenarios with professional actors portraying simulated patients, allowing them to practice and refine their communication skills in emotionally charged situations.
These scenarios are tailored to reflect real-life emotional challenges participants commonly encounter. A trained facilitator works closely with each participant and simulated patient during the role play, offering real-time feedback to explore emotions and guide empathetic and appropriate responses.
An evidence-based communication framework will be provided to help participants identify and interpret both verbal and non-verbal emotional cues, enhancing their ability to conduct compassionate, productive conversations with patients and their families.
Through a simulation-based learning experience, participants engage in role-play scenarios with professional actors portraying simulated patients, allowing them to practice and refine their communication skills in emotionally charged situations.
These scenarios are tailored to reflect real-life emotional challenges participants commonly encounter. A trained facilitator works closely with each participant and simulated patient during the role play, offering real-time feedback to explore emotions and guide empathetic and appropriate responses.
An evidence-based communication framework will be provided to help participants identify and interpret both verbal and non-verbal emotional cues, enhancing their ability to conduct compassionate, productive conversations with patients and their families.
LEARNING OUTCOMES
- Participants will demonstrate an understanding of verbal and non-verbal communication through immersive role-play scenarios with a simulated patient during the education.
- Throughout the education, participants will utilise the NURSES framework to skillfully recognise, identify and respond to emotional cues.
- Participants will engage in a role-play with a simulated patient to practice the NURSES framework. Feedback will be provided by both the simulated patient and the Communication Facilitator, helping participants build confidence in using the framework.
Target Audience
Aboriginal and Torres Strait Islander Health Professionals, Allied Health Professionals, Ambulance Officers, Clinical Nurses, Enrolled Nurses, Facility Managers, General Practitioners, Health Students, Junior Medical Officers, Medical Practitioners, Medical Registrars, Medical Students, Midwives, Facility Managers, Non-Clinical Administrative Staff, Nurse Assistants, Nurse Managers, Nurse Practitioners, Paid Carers, Paramedics, Pastoral Care, Registered Nurses, Social Workers, Volunteers.
