Challenging Conversations
Consolidation Level
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education details
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Cost: See Dates and Enrol
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Level: Consolidation
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Delivery Mode: In person
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Duration: See Dates and Enrol
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Certificate: Yes
EDUCATION overview
This education program is designed to support healthcare professionals in navigating difficult conversations, especially when delivering unexpected or difficult news to patients. Participants will be introduced to evidence-based communication frameworks that enhance their skills in delivering sensitive information. The training aims to develop participants' understanding of essential communication techniques that emphasize empathy, compassion, and support, ensuring patients feel heard and understood during challenging times.
The facilitator will guide participants through real-life scenarios that they encounter daily, demonstrating how to apply these communication skills in practice. The focus will be on equipping participants with strategies to maintain sensitivity, address emotional reactions, and foster open, respectful dialogue. This approach ensures that patients’ emotional needs are met while facilitating clear and compassionate communication during difficult discussions.
LEARNING OUTCOMES
- Develop the communication skills necessary to engage empathically with patients who have received a serious diagnosis or poor prognosis.
- Learn strategies for managing patient expectations with compassion and empathy, ensuring patients feel supported and understood.
- Gain tools for maintaining sensitivity during difficult conversations and addressing emotional responses effectively.
- Enhance ability to foster open, respectful dialogue with patients and their families during challenging discussions.
education intended FOR
Allied Health, Ambulance, Facility Manager, Nurse, Other.
